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Terms & Conditions – Crystal Waters Spa

Welcome to Crystal Waters Spa

By making a booking or visiting our spa, you agree to the following terms and conditions designed to ensure a calm, professional, and respectful environment for all.

🗓️ 1. Bookings

  • All appointments are by prior booking only.

  • To confirm your session, we require a non-refundable deposit via WhatsApp.

  • Full payment is due on the day of your treatment before or after your session.

  • Late arrivals may result in reduced treatment time.

❌ 2. Cancellations & No-Shows

  • Please cancel or reschedule at least 4 hours before your appointment.

  • Cancellations made with less than 4 hours' notice may forfeit your deposit.

  • No-shows (clients who miss their appointment without notice) may be blocked from future bookings.

💰 3. Payment Policy

  • We currently accept cash, EFT, and instant EFT payments.

  • No card machines are available at this time.

  • All prices are quoted in South African Rand (ZAR) and include VAT where applicable.

🙅‍♀️ 4. Conduct & Boundaries

  • Crystal Waters Spa is a strictly professional and non-sensual environment.

  • Clients who act inappropriately, make suggestive requests, or disrespect staff will be asked to leave immediately with no refund.

  • We reserve the right to refuse service to anyone who violates these terms.

👤 5. Privacy & Confidentiality

  • All client information shared with us is kept strictly confidential.

  • We do not share your personal details with third parties.

  • WhatsApp messages and forms are used only for booking, communication, and marketing with your consent.

📷 6. Media & Photography

  • No photography or filming is allowed during treatments without permission.

  • If you are attending a spa party or event, we may take photos with your prior consent for social media or promotional use.

💆‍♀️ 7. Health & Wellness

  • Please inform your therapist of any medical conditions, allergies, or pregnancy before your session.

  • Crystal Waters Spa is not liable for any complications resulting from information that was not disclosed.

📍 8. Venue Hire Terms

  • Venue hire requires a 50% deposit to confirm your date.

  • The balance must be paid 24 hours before the event.

  • Damages to property or excessive cleaning required after your event may result in additional charges.

  • No sleepovers, illegal substances, or loud music after 8PM are permitted.

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