1. Information We Collect

We may collect and store the following information when you contact or book with us:

• Your name, phone number, and email address

• Booking details (date, time, treatments chosen)

• Medical or health information shared before your session (e.g. allergies, pregnancy)

• Any messages you send via WhatsApp, SMS, or email

• Feedback or reviews you share voluntarily

• Photos (only if you give consent at an event or spa day)

2. How We Use Your Information

We use your information to:

• Confirm and manage bookings

• Send you appointment reminders or updates

• Share specials, updates, and promotions via WhatsApp or email (only if you opt in)

• Personalize your spa experience and ensure your safety during treatments

• Improve our services based on feedback

3. How We Store & Protect Your Information

• Your details are stored in secure systems including WhatsApp, SendPulse, and/or our booking database

• We do not sell or share your information with third parties

• Staff only access your information when needed to manage appointments

• All team members are trained in client confidentiality

4. Your Rights

You may:

• Request access to the information we have about you

• Ask us to correct or delete your data

• Opt out of marketing communications at any time by messaging us on WhatsApp

5. Cookies & Website Tracking

Our website may use standard cookies or tracking tools (e.g. Google Analytics) to understand how visitors use the site. This data is used anonymously for website improvement and SEO purposes.

6. Third-Party Tools

We may use third-party tools like SendPulse (for WhatsApp automation), Google Maps, Wix, or analytics platforms. These services have their own privacy policies which comply with data protection regulations.

7. Updates to This Policy

This privacy policy may be updated occasionally. Any changes will be posted on this page.